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KawePale

Palarnia kawy Speciality

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Regulations

REGULATIONS OF THE KAWEPALE SP.Z O.O. E-STORE.

  • These Regulations of the E-shop available at http://kawepale.pl/ are maintained by
    KAWEPALE Sp.
    z o.o. Sp.
    Komandytowa, ul.
    Sękocińska 20 lok.
    19, 02-313 Warsaw,
    NIP: 527 281 36 36, REGON: 367850458, KRS: 0000687611.
  • These Regulations set forth the general terms and conditions for the use of the E-store and the manner of providing electronic services and sales conducted through the E-store.
    https://www.kawepale.pl/
  • Contact with the Seller is made through:
    1. e-mail address (on Business Days from 8:00 am to 4:00 pm): biuro@kawepale.pl, mietelski@kawepale.pl
    2. By phone at (on Business Days from 9:00 am to 4:00 pm):
      +48 603 593 599, +48 883 548 811

DEFINITIONS

  • Order Processing Time – the time during which the order is completed and then issued to the supplier for delivery of the Goods to the address indicated by the Customer;
    Order Processing Time does not apply to delivery time.
  • Business Days – means the days of the week from Monday to Friday (excluding public holidays).
  • Customer – an entity with full legal capacity, who, on the terms and conditions indicated
    in the Terms and Conditions, makes an Order in the Online Store and for whose benefit electronic services are provided by the Seller.
  • Consumer – a natural person who participates with the trader in a legal transaction not directly related to his economic or professional activity.
  • Account – a service provided electronically; a modifiable element of the Store, created after the Customer’s Registration, in which the Customer’s information and documentation related to its Orders are collected.
  • Shopping Cart – a service provided electronically; a form that is, an integral part of the Store’s shopping system, in which the Customer specifies and approves the subject and terms of the Order.
  • Newsletter – a free service provided electronically, by means of which the Seller informs the Client about news in the Store, by periodically sending selected and appropriately edited
    content in the form of an electronic letter.
  • Registration – a service provided electronically; a procedure performed by the Customer in order to set up an Account and possibly complete an Order and use certain features of the Online Store.
  • Online Store (Store) – Internet service available at www.sklep.kawepale.pl, using which the Customer may place an Order for available Goods.
  • Goods – a product available in the Online Store, which may be the subject of a Sales Agreement; the essential and specific characteristics of each Good are made available on the sub-page of the Store assigned to it.
  • Sale Contract – a contract for sale of Goods within the meaning of the Act of April 23, 1964.
    – Civil Code, concluded in accordance with the provisions of these Regulations between the Seller and the Customer,
    through the Store’s sales system.
  • Order – a statement of the Customer’s will leading directly to the conclusion of a Sales Agreement
    , which specifies the material terms thereof, made using the Shopping Cart function.
    Orders can be placed electronically through the Store’s sales system, 24 hours a day, 7 days a week throughout the year, with the proviso that their processing takes place on Business Days from hrs.
    8.00 a.m. to hrs.
    4 p.m.;
    Customer may place Orders only for available Goods.

GENERAL PROVISIONS

  1. These Regulations define the rules for using the Online Store, in particular the conditions for placing an Order and modifying it, as well as for creating and maintaining an Account, making payments, making deliveries, filing complaints, as well as other rights and obligations of the Customer and the Seller.
    A person wishing to use the services of the Store must read these Regulations in advance.
  2. Through the Store, the Seller conducts retail sales of Goods.
    The Store also makes available to each Customer free services provided electronically 24/7 all days of the year.
    These services are the Order form, registration and login form, Account, Shopping Cart, Newsletter.
  3. The customer is prohibited to provide unlawful content and to use the Store in a way that disrupts its operation or inconveniences the Seller and other customers.
  4. Contracts are concluded in accordance with Polish law and in the Polish language.

REGISTRATION

  1. In order to create an Account and become a registered Customer, you must first complete the registration procedure.
  2. The User acquires the status of a registered Customer following the completion of the necessary registration activities in the Store, according to the interactive form. The Customer completes the form by following the relevant messages displayed in the form while completing it (in particular, the Customer provides his/her real data and those marked as mandatory), and then activates the “Complete Registration” button.
  3. The customer can also create an Account during the Ordering procedure by activating the “Register” button.
  4. The customer, using the functions of the forms, is required to provide his true data and complete the fields marked as mandatory.
  5. As soon as registration is confirmed by the activation link sent to the Customer’s e-mail address, an agreement for the provision of electronic services of maintaining an Account with the Seller is concluded for an indefinite period of time.
  6. The Customer may terminate the Account agreement at any time by sending such a statement of intent to the Seller. The termination is effective upon its receipt by the Seller. The Seller may terminate the Agreement for maintaining the Account with a 7-day notice if the Customer violates the provisions of the Terms and Conditions or generally applicable laws.
  7. During the Registration process, the Customer provides a password, through which he/she then gains access to the Account. The Customer is obliged to protect the password and must not share the password with third parties. The Account is non-transferable..,

ORDER

  1. The information contained in the Online Store is not an offer within the meaning of the Act of April 23, 1964.
    – Civil Code, but constitute an invitation to submit offers by Customers.
  2. Orders can be placed by Customers who have the status of a registered user of the Online Store
    or who do not have the status of a registered user of the Online Store.
    A Customer who does not have a registered Account, makes an Order bypassing the Registration and login procedure.
  3. The Customer makes an Order by virtually adding Goods to the Cart.
    Successful addition causes the Shopping Cart tab to change the indicator of the Goods in the Order list, which can be freely modified.
  4. After confirming the selection of Goods, the Customer indicates in the Order form the form of shipment of the Order, as well as the form of payment and the address and data for shipment.
    After completing the Order, the Customer approves it and sends it to the Seller by activating the “Confirm Purchase” button.
  5. Each time, before the Order is sent to the Seller, the Customer is shown a summary of the Order for confirmation, i.e.
    total price and details of the Order.
  6. In the process of placing an Order, until the button, “Confirm Purchase” is activated, it is possible for the Customer to detect, as well as correct errors in the Order and modify it, through the Store’s sales system.
    After this moment, the Customer may modify the Order, in particular correct errors in the entered data, until the shipment with the Goods is sent through direct,
    immediate contact with the Seller.
  7. By placing an Order, the Client submits an offer to the Seller to conclude a Sales Agreement for the Goods selected by the Client, on the terms and conditions indicated by the Client in the Order.
    The conclusion of the Sales Agreement is effected by the Seller’s acceptance of this offer, at the moment when the Customer receives confirmation of the terms of the Order, sent in an electronic message by the Seller to the e-mail address provided by
    Customer in the Order.
  8. Recording, securing, as well as making available to the Customer the content of the concluded Sales Agreement takes place
    via the Store’s sales system, including in the Customer’s Account, and is sent to the Customer’s e-mail address provided by the Customer when placing the Order.
    The Customer who has placed an Order and has received a statement of acceptance of the offer by the Seller will be provided with a digital document confirming the conclusion of the Agreement with its content, in the manner indicated in the preceding sentence.
  9. The Order Execution Time is up to 5 (five) Business Days.
    Order processing begins after:

    1. payment on delivery – after the conclusion of the Sales Agreement,
    2. bank transfer – after the payment is credited by the Seller,
    3. payment by Tpay – after confirmation received by the Seller from the payment operator.
  10. After the aforementioned.
    Order Fulfillment time, the Goods are released to the carrier.
  11. Delivery time by the carrier is 1 to 3 business days.

PRICES AND PAYMENTS

  1. The prices shown on the pages of the Store are gross prices (including all duties and taxes, including VAT),
    and are expressed in Polish zloty.
    Prices of Goods do not include delivery costs.
  2. The total price of the Order is calculated according to the choices made by the Customer in the Order form, in accordance with the rates indicated there.
    The binding price is indicated to the Customer in the summary
    of the Order when it is sent to the Seller.
  3. The customer can choose one of the following forms of payment:
    1. transfer to the Seller’s bank account;
    2. payment on delivery;
    3. electronic payment through an external payment system Tpay belonging to the company Krajowy Integrator Płatności S.A., based in Poznań (61-808), at ul.
      Św.
      Marcina 73/6, entered in the register of entrepreneurs kept by the District Court in Poznań – Nowe Miasto and Wilda in Poznań, VIII Economic Department of the National Court Register under the KRS number 0000412357; NIP: 7773061579.
    4. The Customer is obliged to pay for the Order no later than 3 (three) days from the date of conclusion of the Sales Agreement.
    5. For each Goods sold, a sales document in the form of a fiscal receipt or a VAT invoice is issued at the request of the Customer.
      The sales document is a confirmation of the essential elements of the Order placed.
    6. Prices quoted in the Store are subject to change (in particular, as part of a promotional campaign or sale of Goods), provided that the terms and conditions of the Order may not be changed in relation to the Customer who made an offer in the manner indicated above, prior to the price change.

DELIVERY

  1. Orders are carried out on the territory of the Republic of Poland, unless the parties to the Sales Agreement
    agree otherwise.
  2. Shipments are delivered in the manner selected by the Customer, and in addition, the Customer may choose one of the following forms of delivery of the Order:
    1. Via courier service (only for prepayment);
    2. via courier service (cash on delivery and prepaid);
    3. personal collection at: ul. Kineskopowa 1, Piaseczno
  3. The shipping cost is paid by the Customer. This cost is calculated based on the delivery prices indicated in the Order form and the delivery option selected by the Customer. Once the Customer has made these choices, these costs are added to the Order amount in the summary.
  4. The goods are shipped to the address indicated in the Order form. The Seller will contact the Customer immediately if a poorly filled form prevents effective delivery of the Order.

ADVERTISEMENTS

  1. The seller is obliged to provide the customer with a defect-free product, consistent with the description on the E-shop website.
  2. A complaint may be submitted by the Customer in writing to the Seller’s Address or in person at the Seller’s Address.
    Along with filing a complaint, the Customer should send or deliver the advertised Goods, if possible attaching the proof of purchase.
  3. It is recommended that the customer specify in the description of the complaint:
    1. information and circumstances regarding the subject of the complaint, in particular, the type and date of non-compliance;
    2. request a method of bringing the Product into conformity with the Sales Agreement or a statement of price reduction or withdrawal from the Sales Agreement;
    3. contact details of the complainant – this will facilitate and speed up the processing of the complaint by the Seller.
      The requirements in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of the complaint submitted
  4. with the omission of the recommended description of the complaint.
  5. All complaints will be processed immediately upon receipt by the Seller of the advertised Product.
  6. If the complaint is accepted by the Seller, the Seller will replace the Product
    with a new one and send it to the Customer at his own expense.
    If the replacement is not possible for objective reasons, the Seller will refund the Customer the full amount due for the purchased Product immediately
    after considering the complaint.

WITHDRAWAL
FROM THE CONTRACT

  1. A customer who has concluded a contract at a distance may, within 14 calendar days, withdraw from the contract without stating a reason and without incurring costs, except for the cost of delivery of the order specified at the time of placing the order.
  2. To meet the deadline it is sufficient to send the statement before its expiration to the Seller’s address.
  3. The period for withdrawal from the contract starts from the day following the day on which the Products were delivered to the Customer.
  4. The Customer is obliged to return the Product to the Seller immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, or give it to a person authorized by the Seller to receive it, To meet the deadline it is sufficient to send the Product back before its expiration to the address indicated in point 1.
  5. The Seller is obliged to immediately, no later than within 14 calendar days from the date of receipt of the Customer’s statement of withdrawal from the contract, return to the Customer all payments made by the Customer, except for delivery costs.
    The Seller shall refund the payment using the same method of payment used by the Customer, unless the Customer agrees to a different method of refund.
  6. Notwithstanding other provisions of the Terms and Conditions, the E-shop has the right to withdraw from the contract in the case of:
    1. Provision of incorrect or false data by the Customer when placing an order,
    2. lack of contact with the Customer at the telephone number or e-mail address specified in the order,
    3. incorrectly placed order,
    4. recognition by the E-store that the Customer’s actions are inconsistent with the generally applicable law
      or lead to its abuse, in particular: hacking, use of someone else’s
      identification data in the E-store, impersonation of another person.
    5. placing an order for a purpose other than the purchase of goods offered by the E-shop.

AMENDMENT TO THE BYLAWS

  1. E-shop reserves the right to change the Terms and Conditions.
  2. Customers registered in the E-store will be informed of any change to the Terms and Conditions via e-mail.
  3. If you do not accept the new Terms and Conditions, you will not be able to purchase from the E-store after the changes are implemented.
  4. A customer who does not accept the changes introduced in the Regulations has the right to delete the account at any time.
  5. Orders placed by customers prior to the effective date of the amendments to the Regulations will be processed in accordance with the previous provisions of the Regulations.

GENERAL PROVISIONS

  1. The Client consents to the processing by KAWEPALE SP.
    Z O.O. SPÓŁKA KOMANDYTOWA personal data provided by him/her in the registration process, which is a necessary condition for placing an order and purchasing Products in the E-store.
  2. The Client agrees to make available to KAWEPALE SP.
    Z O.O. SPÓŁKA KOMANDYTOWA personal data necessary to make payment for Products ordered in the E-store.
  3. Personal data is processed in order to provide services electronically, to conclude with the Customer and to execute the Sales Agreement for products ordered by the Customer in the E-store.
    Personal data shall be stored in a manner that prevents access by third parties in accordance with the Act of August 29, 1997.
    On Personal Data Protection (Journal of Laws of 2016, item 922).
  4. The customer has the right at any time to inspect his data, change them and request their deletion.
  5. The regulations are available at: https://www.kawepale.pl/pl/sklep

Effective date of the Regulations: 15.12.2022 r.

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